FAQ
 


How do I register for an e-Learning class? 
Click on the "WVRWA Online Learning," which will take you to the e-Learning registration form.  The registration form will provide you with instructions for registering as a new student. You should have your credit card available to pay for the course online. You will select a personal User Name and Password to use each time you log onto the training site.

What does an e-Learning course cost? The courses currently offered are $225.00 for 10 Contact Hours which equals 10 hours of course instruction.

Do you accept credit card payment online? Credit card is the only means of payment.  We accept payment online by MasterCard, Visa, Discover, and American Express.  All online transactions are encrypted and processed on a secure server.

Must I complete the course at once or can I come back at a later date? Once you are enrolled in an e-Learning course, you will have 12 months in which to complete the course. You may take the course at your pace and access it 24/7 at your convenience.

Do you track my courses and credit hours online? Yes, the e-Learning Management System software tracks your registration, enrollments, time in course, quiz scores, and course status (Not Taken, Incomplete, Completed, etc.). You may access your student history and course progress whenever you log on to the system.

What if I don't pass the course, will I be able to take it again?  The e-Learning system requires a student master at least 70 percent of each course module containing a quiz before moving on to the next module. If you fail a quiz, you may review the material and retake the quiz as often as necessary to achieve a passing score.

If I have questions about the course material, how do I get it answered?  Students can contact WVRWA with questions at 800-339-4513 or SunCoast Learning Systems, Inc. at 1-800-269-1181 for help.

Do I receive a certificate indicating I have passed the course?  Yes, upon completion of the course and passing all quizzes, WVRWA will provide you with a written certificate indicating the name of the course and hours of credit earned.

 


 
 
West Virginia Rural Water Association 100 Young Street Scott Depot, West Virginia  25560 (304) 201-1689 Fax: (304) 201-1694